Customs

Spots for custom pieces are reserved by purchasing a $100 deposit on my website. I will contact you after purchasing this deposit (via email) to discuss stones, design, price and your spot in line. Once a stone has been reserved and a rough design set, this deposit becomes non-refundable. 

Custom spots are for designs or variations of designs from my previous work. So please have an idea of what you want. Sending reference photos from my Instagram page is a huge help to me. Please be prepared with some idea of what you want or to give me creative freedom. 

The remaining balance for your piece must be paid PRIOR to me starting on it. I will contact you the week before your spot to arrange final payment. Payments can be made in any amount/frequency as long as it is paid in full by the time your spot comes up. If your week comes up and passes without full payment being made, your spot is forfeited. I cannot chase you down for payment or try to ‘make up’ your spot if it passes - it would be unfair to those with spots after you. I understand that things come up and life circumstances change so if this happens, please let me know what's going on and we can work something out. I am willing to work with you as much as I can. 

All communication regarding custom pieces will be done via email. At times, there may be a few days between my email responses and I understand if the same goes for you. However, if there is an extended gap in communication (more than a week or so), I won't be able to stick to the original timeline for your piece.   

 

Here’s how the process works:

 

1. Reserve a custom spot by purchasing a deposit on my website.
2. I’ll email you with your specific week on my schedule and to discuss stones & design. This is where I’ll give you a rough estimate of the total price of your desired piece.
3. I’ll send photos of stones I currently have that meet your type/size preference. If I don’t have a stone that speaks to you, I am willing to cut a stone in your desired material, shape and size but it will take more time. (Please note: I cannot cut more than 1-2 additional stones for your consideration.) Once a stone is picked and design settled on, I’ll give a final price. This is when your deposit becomes non-refundable.
4. The week before your spot on my schedule, I’ll contact you and send an invoice for the remaining balance. The piece must be paid for in full prior to me beginning work on it. If you’d like to make payments between now and your scheduled spot, that can be arranged- just let me know that’s what you’d like to do.
5. I’ll create the piece during your scheduled week, send progress photos if desired, and send final photos prior to packing for shipment.

If you have any questions, please don't hesitate to message me on my contact form or shoot me an email: ebonyandember@gmail.com

 Thanks for reading all that and I can't wait to work with you!